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Shop Policies & FAQ - PLEASE READ!!

A SPECIAL XMAS SALE NOTE!!

All items ordered during my Pre-Christmas Sale are being made to order, bespoke. I have very limited numbers of some of the gemstones and beads, so that will be why only a few people will be able to purchase certain designs before they sell out.

Only items ordered before, and during, this sale will be guaranteed for delivery in time for the Holidays... I will ensure their dispatch before the final postal dates from the UK, and within the UK, before the last Special Delivery Date.

***If you live outside the UK, I can have items couriered to you at a cost of £50.00 to arrive within a few days... this would be perfect if you want an item for a Christmas party, so please get in touch if you would like to purchase this upgrade.

ABOUT ME...

I established my small workshop in the Summer of 2005, and am based in the West End of Glasgow, Scotland. I moved to Belfast, Northern Ireland in 2010 to live with my beau Ryan, whom I run a homewares business (abigail*ryan) with, too.

I make all the jewellery by hand using traditional jewellery techniques, and from my own designs inspired by natural forms and architectural detailing.

Each item is hand-made and as such will vary slightly from piece to piece, this is part of the charm of hand-made and means each piece is totally unique!

The Vintage Collection; entirely produced by hand, from Sterling Silver, plated with 18ct gold for a chalky ochre antique colouring, hand carved and stained faux ivory, freshwater pearls and beautiful semi-precious stones and beads. A selection of diffusion catalogue designs and best-sellers, limited editions and one off pieces.

My background is First Class BA Hons [Design] in Silversmithing and Jewellery from Glasgow School of Art.

ORDERING INFORMATION...

Most of the designs in my shop are made to order, (WE ARE INCREDIBLY BUSY AT THE MOMENT) so please allow up 4 weeks while I make your bijoux. As soon as your jewellery is ready, I will let you know when your order has shipped!

If you are in a hurry for an item, please do drop me a line as I will always do my best to meet your needs and time-frames.

All the jewellery comes beautifully boxed and gift wrapped, ready for giving.

The currency in this store is Pounds Sterling [GBP].

PLEASE NOTE: If you have ordered or emailed me and you have received no response, please check your spam folder for my emails as I will *always* reply to acknowledge your orders and contact!

SHIPPING INFORMATION....

I send all jewellery via recorded and insured post through the Royal Mail. This means I can track your item, and insure against loss or damage.

UK Delivery - Special Delivery [next day]

International - Int. Signed For [7-10 days]
- Airsure [3-5 days]

Customs Charges; Each customer is responsible for any potential import fees levied by their countries border control.

I ship Internationally several times a week and will always let you know when your order is en route.

NEED AN ITEM QUICKLY?...

Keep an eye out for jewellery featured in the Ready to Ship section as I keep a small inventory of items which can be posted out to you within 48 hours*.

If you need an item by a certain date, please do get in touch with me to discuss timescales as I am always happy to work to your deadlines when I can!

RETURNS...

I do not accept returns at this time as all items are made to order {bespoke}.

If an item arrives damaged or faulty, it is my policy to repair it and return it back to you.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. HOW SECURE IS THIS STORE? This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.