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				<h2><span>Shop Policies and FAQ...</span></h2>
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				<p>ABOUT ME...</p>
<p>I established my small workshop in the Summer of 2005, and am based in the West End of Glasgow, Scotland.</p>
<p>I make all the jewellery by hand using traditional jewellery techniques, and from my own designs inspired by natural forms and architectural detailing.</p>
<p>Each item is hand-made and as such will vary slightly from piece to piece, this is part of the charm of hand-made and means each piece is totally unique!</p>
<p>The Vintage Collection; entirely produced by hand, from Sterling Silver, plated with 18ct gold for a chalky ochre antique colouring, hand carved and stained faux ivory, freshwater pearls and beautiful semi-precious stones and beads. A selection of diffusion catalogue designs and best-sellers, limited editions and one off pieces.</p>
<p>My background is First Class BA Hons [Design] in Silversmithing and Jewellery from Glasgow School of Art.</p>
<p>ORDERING INFORMATION...</p>
<p>Most of the designs in my shop are made to order, so please allow up to 14 *working* days while I make your bijoux. As soon as your jewellery is ready, I will let you know when your order has shipped!</p>
<p>If you are in a hurry for an item, please do drop me a line as I will always do my best to meet your needs and time-frames.</p>
<p>All the jewellery comes beautifully boxed and gift wrapped, ready for giving.</p>
<p>The currency in this store is Pounds Sterling [GBP].</p>
<p>PLEASE NOTE: If you have ordered or emailed me and you have received no response, please check your spam folder for my emails as I will *always* reply to acknowledge your orders and contact!</p>
<p>SHIPPING INFORMATION....</p>
<p>I send all jewellery via recorded and insured post through the Royal Mail. This means I can track your item, and insure against loss or damage.</p>
<p>UK Delivery - Special Delivery [next day]</p>
<p>International - Int. Signed For [7-10 days]
<br />              - Airsure [3-5 days]</p>
<p>Customs Charges; Each customer is responsible for any potential import fees levied by their countries border control.</p>
<p>I ship Internationally several times a week and will always let you know when your order is en route.</p>
<p>NEED AN ITEM QUICKLY?...</p>
<p>Keep an eye out for jewellery featured in the Ready to Ship section as I keep a small inventory of items which can be posted out to you within 48 hours*.</p>
<p>If you need an item by a certain date, please do get in touch with me to discuss timescales as I am always happy to work to your deadlines when I can!</p>
<p>RETURNS...</p>
<p>I do not accept returns at this time as all items are made to order {bespoke}.</p>
<p>If an item arrives damaged or faulty, it is my policy to repair it and return it back to you.</p>
<p>WHAT FORMS OF PAYMENT DO YOU ACCEPT?</p>
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
	
HOW SECURE IS THIS STORE?
	
This store uses <a href="http://paypal.com">PayPal</a> for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).</p>
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	<dt>Do I need a PayPal account to purchase from this store?</dt>
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			<p>No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.</p>
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